Resolving your complaint

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July 9, 2024

Article by:
John Li

We aim to resolve most complaints right away, but sometimes it might take a bit longer. Here’s what you can expect:

  • Immediate Resolution: We try our best to sort out your complaint within 3 business days. If we can do that, we’ll send you a Summary Resolution communication to confirm the resolution.
    Taking a Bit Longer: If we need more than 3 business days to address your complaint, we’ll send you a letter to let you know. We’ll also keep you updated on our progress until we have resolved your issue.

We will aim to resolve all complaints within 8 weeks.

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