Let’s modernise Islamic finance

Reporting to: Senior Underwriter
Location: Solihull Office & Hybrid

This role will suit someone who truly enjoys a varied, busy customer service role and is excited about working for a fast-growing and ambitious alternative finance company.
You have one overall aim: to help deliver an effortless customer experience. You will work directly with our Underwriters managing case files, speaking to customers and solicitors over the phone, and generally making sure that customers are served on time and in a professional manner. We are looking for a highly motivated/organised individual with the ability to communicate effortlessly over the phone and process customer requests quickly and accurately. You will be energised by the fast-paced environment and willing and able to switch easily between tasks to ensure the customer’s needs are placed first .
The role requires an easy and professional telephone manner, a cool head, and a willingness to adapt and learn. Great keyboard skills and a desire to get things right are essential. Experience working in the Financial Services sector is preferred but not required.
At Offa, we value our employees and offer a caring environment designed to support your growth, well-being, and work-life harmony. If you are ready to join a vibrant team that’s making waves in the fintech industry, we want to hear from you!

Key Accountabilities

• Processing complex customer queries within defined timeframes – managing a pipeline of customers, ensuring that applications are packaged correctly, Offers issued and completions processed quickly and accurately.
• Answering inbound telephone calls.
• Placing outbound customer calls and requesting further information in support of finance applications.
• Supporting all areas of the business as required, including basic HR, office admin and finance admin tasks.
  Required skills and experience:
• Ideally experience within a similar role for a financial services provider.
• Change ready – and willing to suggest new ideas that will help customers.
• Quick and accurate – great keyboard skills and comfortable using a range of computer software.
• Confident and professional telephone manners, able to respond empathetically when a customer is dissatisfied.

Benefits of Working at Offa

At Offa, we are committed to providing a work environment that supports your growth, well-being, and a fulfilling work-life harmony. Our benefits include:

• Competitive Salaries: We take pride in paying our employees well, offering compensation that is on par with or better than industry standards.
• Company Pension: We’ll help you save for retirement by contributing to your retirement fund alongside your own contributions.
• Death in Service: If one of our own passes away while still employed, their family or dependents receive a tax-free lump sum.
• Health Insurance: We’ll help cover medical costs, like doctor visits and prescriptions, ensuring you stay healthy without worrying about big bills.
• Paid Volunteering Day: Take the time you need to contribute to the causes you care about, while we take care of the work stuff.

Ready to make a difference?
Join Offa and be part of something special. To apply, please submit your CV and a cover letter detailing your qualifications and experience. Applications will be reviewed on a rolling basis until the position is filled.

Submit to: Jobs@offa.co.uk

To read about how we at Offa use your information and how

If you thrive on driving sales and love creating standout customer experiences, this could be your next move.

Ready to push yourself and grow in a fast-paced, high-energy fintech environment?

We are looking for a skilled Home Finance Support Specialist to join our dynamic team.

Reporting to: Senior Home Finance Manager

Location: Solihull Office & Hybrid

Introduction
Are you passionate about helping customers take the next step on their home finance journey while delivering an exceptional customer experience? Do you thrive in a fast-paced, dynamic sales and customer focused environment where your skills can make a real difference? Join our rapidly growing and ambitious alternative finance company, where we’re revolutionising how financial services are delivered. We’re looking for a highly organised, motivated, and customer-focussed Home Finance Support Specialist eager to play a key role in our success.
At Offa, we value our employees and offer a caring environment designed to support your growth, well-being, and work-life harmony. If you’re ready to join a vibrant team that’s making waves in the fintech industry, we want to hear from you!

Purpose of the Role
We are looking for a Home Finance Support Specialist to join our dynamic team. In this key support role, you’ll work closely with our Home Finance Advisers to ensure customers receive the highest level of service throughout their Home Purchase Plan (HPP) and Buy to Let (BTL) finance journey. You’ll manage new and historic prospects, provide essential administrative and customer support, and help ensure each customer is guided smoothly and professionally.
With an excellent telephone manner and a proactive approach, you’ll be the first point of contact for many customers—building rapport, gathering information, and ensuring every enquiry is handled efficiently and with care. You will also support the promotion of Islamic Bridge Finance and other products, helping to expand our reach and generate new business opportunities.

Key Accountabilities

Serve as the primary point of contact for both new and existing customers, consistently demonstrating excellent telephone etiquette and providing professional, friendly, and efficient service at all times.
Qualify and nurture new and historic prospects, gathering essential information and preparing them for their appointment with an adviser.
Support Home Finance Advisers by managing their pipelines, booking customer appointments, preparing documentation, and ensuring all cases progress smoothly.
Maintain accurate and up-to-date records on all customer interactions, leads, and applications, ensuring information is recorded correctly within the internal systems.
Ensuring all potential prospects that are qualified adhere to policy and criteria.
Deliver high-quality customer service.
Achieve individual targets and contribute to the overall performance of the business, minimising risk.
Generate leads and track potential customers to achieve new business goals.
Comply with the principles of Conduct Risk, Treating Customers Fairly, and Consumer Duty regulations.

Essential Skills and Experience:

Previous experience in home finance, mortgage administration, or related support roles.
Experience in managing customer enquiries, leads, or appointment scheduling within a financial services environment.
Excellent communication and interpersonal skills, with a professional and friendly telephone manner.
Proficient in computer use, including CRM systems, Microsoft Office, and the ability to navigate multiple

IT systems efficiently:

Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple pipelines simultaneously.
Understanding of the UK mortgage market, including Home Purchase Plans (HPP) and Buy to Let (BTL) products.
Awareness of regulatory requirements and best practices in home finance, with a commitment to accuracy and compliance.
Ability to maintain high ethical standards and support sharia-compliant financial solutions where applicable.
A collaborative team player with strong relationship-building skills, motivated, proactive, and engaged in supporting colleagues and customers.
Desirable: Ability to speak additional languages, such as Urdu or Bengali, to communicate effectively with a diverse client base.
Willingness to upskill in areas such as BTL decision in principles and applications, with the potential to work toward CeMAP qualification in the future.

Benefits of Working at Offa:

At Offa, we are committed to providing a work environment that supports your growth, well-being, and a fulfilling work-life harmony. Our benefits include:
Competitive Salaries: We take pride in paying our employees well, offering compensation that is on par with or better than industry standards.
Company Pension: We’ll help you save for retirement by contributing to your retirement fund
alongside your own contributions.
Death in Service: If one of our own passes away while still employed, their family or dependents receive a tax-free lump sum.
Health Insurance: We’ll help cover medical costs, like doctor visits and prescriptions, ensuring you stay healthy without worrying about big bills.
Paid Volunteering Day: Take the time you need to contribute to the causes you care about, while we take care of the work stuff.

Ready to make a difference?

Join Offa and be part of something special. To apply, please submit your resume and a cover letter detailing your qualifications and experience.

Applications will be reviewed on a rolling basis until the position is filled. Submit to: jobs@offa.co.uk & Qasim.sajad@offa.co.uk

To read about how we at Offa use your information and how we treat your data, please see our Privacy Notice: https://offa.co.uk/policies/privacy-notice/

Reporting into: Head of Compliance & MLRO (SMF16 & SMF17)
Location: Solihull, West Midlands

Join one of the fastest-growing ethical finance brands in the UK. Offa is on a mission to reshape and modernise Islamic finance – making it more ethical, more accessible, and unmistakably aspirational. Our growth has been explosive, our products are scaling fast, and our brand presence is rising across the UK.

Role Purpose:
As a Credit Risk Analyst, you will play a key role in assessing, monitoring and managing credit risk across Offa’s portfolio of products. You will ensure all risk decisions are aligned with Sharia principles, internal policies, and the requirements of the Financial Conduct Authority (FCA). This role suits someone with the relevant credit risk experience, strong analytical skills, sound judgement and a commitment to ethical finance.

Key Responsibilities:
– Monitor and report on the performance of the existing HPP, BTL and Bridging portfolios, identifying emerging risks and trends.
– Assist in the development and maintenance of credit risk policies, procedures and Sharia-compliant risk frameworks.
– Secretariat for Credit Committee.
– Manage and develop the packs for Credit Committee, Exco Risk Committee and Board Risk & Audit Committee.
– Support the monitoring of accounts in arrears, forbearance cases and early warning indicators.
– Ensuring compliance with relevant FCA regulations, internal governance processes, and Islamic finance principles.
– Contribute to stress testing, scenario analysis and risk modelling activities.
– Collaborate with Underwriting, Operations, Compliance and Sharia Advisory teams to ensure consistent risk standards across the business.
– Assist with training new team members on financial crime policies and procedures.
– Support ad hoc compliance and administrative tasks as needed.
Required skills and experience:
– Experience in credit risk, underwriting or financial analysis (mortgages, HPP, secured lending or Islamic finance preferred).
– Strong understanding of UK regulatory requirements (FCA, MCOB, AML/CTF).
– Knowledge of Islamic finance concepts – especially Sharia-compliant home finance – highly desirable.
– Excellent analytical skills and the ability to interpret financial and non-financial data.
– Strong written and verbal communication skills, with the ability to present clear recommendations.
– High attention to detail, sound judgement
– Commitment to ethical, customer-centric decision-making.
– Ability to work independently and as part of a collaborative risk team.

Ready to make a difference?
Join Offa and be part of something special. To apply, please submit your CV and a cover letter detailing your qualifications and experience. Applications will be reviewed on a rolling basis until the position is filled.

Submit to: jobs@offa.co.uk

To read about how we at Offa use your information and how we treat your data, please see our Privacy Notice.