Customer Support Agent

Reporting to: Senior Underwriter
Location: Solihull Office & Hybrid

This role will suit someone who truly enjoys a varied, busy customer service role and is excited about working for a fast-growing and ambitious alternative finance company.
You have one overall aim: to help deliver an effortless customer experience. You will work directly with our Underwriters managing case files, speaking to customers and solicitors over the phone, and generally making sure that customers are served on time and in a professional manner. We are looking for a highly motivated/organised individual with the ability to communicate effortlessly over the phone and process customer requests quickly and accurately. You will be energised by the fast-paced environment and willing and able to switch easily between tasks to ensure the customer’s needs are placed first .
The role requires an easy and professional telephone manner, a cool head, and a willingness to adapt and learn. Great keyboard skills and a desire to get things right are essential. Experience working in the Financial Services sector is preferred but not required.
At Offa, we value our employees and offer a caring environment designed to support your growth, well-being, and work-life harmony. If you are ready to join a vibrant team that’s making waves in the fintech industry, we want to hear from you!

Key Accountabilities

• Processing complex customer queries within defined timeframes – managing a pipeline of customers, ensuring that applications are packaged correctly, Offers issued and completions processed quickly and accurately.
• Answering inbound telephone calls.
• Placing outbound customer calls and requesting further information in support of finance applications.
• Supporting all areas of the business as required, including basic HR, office admin and finance admin tasks.
  Required skills and experience:
• Ideally experience within a similar role for a financial services provider.
• Change ready – and willing to suggest new ideas that will help customers.
• Quick and accurate – great keyboard skills and comfortable using a range of computer software.
• Confident and professional telephone manners, able to respond empathetically when a customer is dissatisfied.

Benefits of Working at Offa

At Offa, we are committed to providing a work environment that supports your growth, well-being, and a fulfilling work-life harmony. Our benefits include:

• Competitive Salaries: We take pride in paying our employees well, offering compensation that is on par with or better than industry standards.
• Company Pension: We’ll help you save for retirement by contributing to your retirement fund alongside your own contributions.
• Death in Service: If one of our own passes away while still employed, their family or dependents receive a tax-free lump sum.
• Health Insurance: We’ll help cover medical costs, like doctor visits and prescriptions, ensuring you stay healthy without worrying about big bills.
• Paid Volunteering Day: Take the time you need to contribute to the causes you care about, while we take care of the work stuff.

Ready to make a difference?
Join Offa and be part of something special. To apply, please submit your CV and a cover letter detailing your qualifications and experience. Applications will be reviewed on a rolling basis until the position is filled.

Submit to: Jobs@offa.co.uk

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