We recognise that some customers may need additional support due to their personal circumstances. This could include health conditions, life events, financial difficulty, or challenges with communication.
If you feel you may need extra support, please let us know. We will work with you in a respectful and understanding way to ensure you can access our products and services and make informed decisions.
Depending on your needs, we can:
- Communicate with you in a way that suits you (for example, by phone, email, or in writing)
- Provide information in alternative formats where possible
- Allow you to involve a trusted third party to support you
- Take extra care to explain information clearly and allow additional time
You can contact us using the details on our website. Any information you share with us will be handled sensitively and in line with data protection requirements.
Our aim is to support you and ensure fair outcomes at every stage of your journey with us.