HELP AND SUPPORT
Your go-to help and advice hub
We have everything you need, whether you’re already with us or thinking about joining. For newcomers, we have everything from docs, FAQs, and eligibility criteria. If you’re already part of the family, just log in and use our handy calculator whenever you need
About Offa’s Home Purchase Plan
We've made it quick and easy for you to purchase or refinance your dream home with peace of mind that our HPP is Sharia-compliant and fully regulated by the Financial Conduct Authority
Eligibility Guides
Some initial questions you might want to ask
Getting started guides
Everything brokers need to know about Offa’s home finance
Offa for Intermediaries
Our requirements and what you'll need to be eligible for our products
Useful documentation
Interested in our pricing, products, and plans? We've got you covered with downloadable documents that explain it all.
FAQS
What else do I need to
know?
Before starting the application, familiarize yourself with key points. This section clarifies terms and steps for all investors.
If you need to complain, you can call, email, or write to us.
All we need to know is:
- What went wrong, including how and when it happened
- How you’d like us to fix it
- Your name, address, and contact phone number
After you’ve made a complaint, we’ll get in touch with you within 24 hours. We’ll let you know that we’re on it and give you an idea of when you can expect a response. Plus, we’ll provide you with a unique reference number so we can easily locate your record.
We aim to resolve most complaints right away, but sometimes it might take a bit longer. Here’s what you can expect:
- Immediate Resolution: We try our best to sort out your complaint within 3 business days. If we can do that, we’ll send you a Summary Resolution communication to confirm the resolution.
- Taking a Bit Longer: If we need more than 3 business days to address your complaint, we’ll send you a letter to let you know. We’ll also keep you updated on our progress until we have resolved your issue.
We will aim to resolve all complaints within 8 weeks.